Refund & Return Policy

Last Updated: October 12, 2026

At Alsakina Home, we want our customers to have a positive shopping experience. This Refund & Return Policy explains how to contact us about returns, exchanges, damaged products, and refunds for orders placed through https://alsakinahome.com.

This policy applies to orders delivered within the United Arab Emirates (UAE) and is subject to applicable UAE consumer protection laws.

1. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible at moaz.m.saad4545@gmail.com.

Please include your order number, a description of the issue, and clear photographs or videos where possible. This will help us assess the issue and determine the appropriate solution.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair, refund, or another appropriate resolution.

2. Return Requests

If you wish to return a product for a reason other than damage, a defect, or an incorrect item, please contact us at moaz.m.saad4545@gmail.com before sending the product back.

In your message, please include:

  • Your order number.

  • The product you wish to return.

  • The reason for your return request.

We will review your request and explain the next steps, including any applicable return conditions and arrangements.

Please do not send a product back before receiving return instructions from our team.

3. Condition of Returned Products

Where a return is permitted, the product should generally be returned with its original packaging, accessories, and included components, and in an appropriate condition for assessment.

However, these conditions will not limit any rights you may have under applicable UAE law, including rights relating to defective, damaged, or incorrectly supplied products.

4. Refunds

Once an approved return or refund request has been assessed, we will inform you of the outcome and the next steps.

Approved refunds will be handled within the applicable legal requirements and communicated timeframe. The refund method and processing time may depend on the original payment method and the relevant payment provider.

For Cash on Delivery (COD) orders, we will contact you to arrange an appropriate refund method and confirm any necessary details.

We will not charge unreasonable or undisclosed fees for exercising rights that are protected by applicable law.

5. Exchanges and Replacements

Exchanges and replacements are subject to product availability and the circumstances of the request.

If the requested replacement is unavailable, we will discuss the available alternatives with you, including a refund where required by applicable law.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at moaz.m.saad4545@gmail.com.

We will make reasonable efforts to cancel an order before it is dispatched. If the order has already been dispatched, our return procedures may apply.

Nothing in this section limits any cancellation rights provided by applicable UAE law.

7. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return, the circumstances of the case, and applicable law.

If a product is damaged, defective, or incorrectly supplied, we will address the matter in accordance with applicable legal requirements.

For other return requests, any applicable shipping costs or conditions will be communicated before the return is arranged.

8. Items Not Eligible for Return

Certain products or situations may be subject to lawful return restrictions, where applicable.

Any such restrictions will be communicated clearly and will not remove consumer rights that cannot legally be excluded, including applicable rights relating to defective or incorrectly supplied products.

9. How to Contact Us

For return, exchange, cancellation, or refund requests, please contact us by email with your order details.

Alsakina Home
Website: https://alsakinahome.com
Email: moaz.m.saad4545@gmail.com

10. Changes to This Policy

We may update this Refund & Return Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date and will be subject to applicable law.