Privacy Policy

Last Updated: October 12, 2026

At Alsakina Home, accessible at https://alsakinahome.com, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and when it may be shared when you visit our website or place an order.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Contact information: such as your name, phone number, email address, and delivery address.
Order information: such as the products you purchase, order details, payment method, and delivery status.
Customer communications: information you provide when contacting us with questions, requests, or complaints.
Technical information: such as browser, device, and website usage information, where collected through our website platform or enabled tools.

Please do not submit personal information that is not necessary for your purchase or enquiry.

2. How We Use Your Information

We may use your information to:

Process and confirm your orders.
Arrange delivery and communicate with delivery providers.
Contact you about order updates, delivery arrangements, returns, or customer support.
Respond to questions, complaints, and requests.
Maintain the security and proper operation of our website.
Meet applicable legal, accounting, and regulatory requirements.
Improve our products and customer experience where permitted by law.

We will use personal information for purposes that are appropriate and permitted under applicable law.

3. Payments

Our store may offer Cash on Delivery (COD). If you choose this method, the information needed to fulfil your order may be shared with the relevant delivery provider.

If other payment methods become available, payments may be processed by third-party payment providers. In that case, your payment information will be handled according to the provider's privacy and security practices.

We do not claim to store or process payment card details ourselves unless our actual payment systems require us to do so.

4. Sharing Your Information

We may share relevant personal information with service providers when necessary to operate our store, including:

Delivery and courier companies.
Website hosting and e-commerce service providers.
Customer support or order management providers.
Payment providers, if applicable.
Government authorities or other parties where disclosure is required or permitted by law.

We aim to share only the information reasonably needed for the relevant purpose. We do not sell personal information to third parties.

5. Cookies and Similar Technologies

Our website platform or enabled third-party tools may use cookies and similar technologies to support website functionality, remember preferences, understand website performance, or provide other features.

Cookie use may depend on the tools enabled on our website and your browser settings. Where required by applicable law, we will provide appropriate information or obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Marketing Communications

We may send marketing communications only where permitted by applicable law and, where required, with your consent.

If you receive marketing emails or other promotional messages, you may opt out using the unsubscribe instructions provided or by contacting us at moaz.m.saad4545@gmail.com.

Placing an order does not automatically mean that you agree to receive promotional communications.

7. Data Security and Retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling disputes, and meeting applicable legal requirements.

No website or electronic transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights to request access to, correction of, deletion of, or other information about your personal data.

To make a privacy-related request, please contact us at moaz.m.saad4545@gmail.com. We may need to verify your identity before responding.

We will handle valid requests in accordance with applicable UAE data protection and other relevant laws.

9. Third-Party Services and Links

Our website may rely on third-party services, including hosting, analytics, delivery, and payment providers. These providers may process information as needed to deliver their services under their own terms and privacy policies.

Our website may also contain links to external websites. We are not responsible for the privacy practices of websites we do not operate, so we encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our online store is intended for general customers and is not designed to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at moaz.m.saad4545@gmail.com so that we can review the matter and take appropriate action where necessary.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle privacy-related requests, please contact us by email.

Alsakina Home
Website: https://alsakinahome.com
Email: moaz.m.saad4545@gmail.com